Canopy Credit Union - North Branch W Francis Ave, Spokane, Washington

Canopy Credit Union - North Branch Reviews

4.3 stars based on 20 reviews

Featured Comments:

• D

  David Munson

  5.0

  They gave me an amazing rate and were fast and friendly the entire time. Highly recommend! The north branch has helped me numerous times!

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  Response from the owner

  Thank you for taking the time to leave this review, David! We value your time and membership!

• D

  Devon Jones

  1.0

  My experience with canopy credit union, and lupe, has been a joke. After waiting for two months (in which I was preapproved) I was finally given a sliver of attention from lupe. I had found car after car that met their requirements for me, and my credit score had gone up almost 100 points in these two months, but had zero communication from them. I finally found the car, got the price point exactly to where they wanted it, was paying a large amount more out of pocket than I was expecting and budgeting to do so, to be denied because I planned on registering the car in Oregon, where my family owns a beach house. They then started bringing up the fact that I had moved in the last two months (yes leases end, and I chose to not pay 1.6k a month for a 1 bed 1 bath apartment any further), that I changed jobs (because I was making a more money per hour, on top of getting more hours), which both were not a problem the day before when I hadn’t mentioned that I didn’t plan on registering the car in Washington. In fact I was told that the loan was a go if I got the price down to 110% of the value they gave me (which was extremely low, and didn’t bring into account the car market, nor many features that the car had.) this was two months of my time wasted, and I couldn’t be more frustrated. Not to mention being hung up on while on the phone, because lupe couldn’t admit that she had specifically told me the price point to get the car to, and that she wasted a large portion of my time. Bring your business else where, and save a headache for yourself.

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  Response from the owner

  Devon, we are so sorry things didn't work out as you were expecting. As with most of the clients we work with, we try not to answer with a "no," but rather a "not yet" if our underwriters aren't able to process a loan in a particular situation. In many cases participating in our free financial coaching program, demonstrating a longer history of employment, or including a co-borrower are enough to tip the scales. We truly care about each and every person we work with, and want to provide the guidance and financial expertise to help them live their best life in a financially responsible manner. We sincerely hope that no matter which institution you end up working with, we've been able to provide you with some lessons and key takeaways that will forever make a positive impact on your financial future. And please remember, that if you'd ever like to try to work with us again, even if only for our free financial coaching services, our doors are always open to you.

• J

  Jennifer Neal

  5.0

  The people that work for canopy treat you like they've known you forever. Great customer service

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  Response from the owner

  Thank you so much for your review Jennifer! At Canopy we truly love our members and do whatever we can to treat them like family. We appreciate you and hope we'll get to continue to serve your financial needs for many years to come!

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