CapEd Credit Union N Meridian Rd, Kuna, Idaho

CapEd Credit Union Reviews

3.5 stars based on 12 reviews

Featured Comments:

• R

  Robbie Miller

  5.0

  This place is top notch. I come in once a week at least. Everyone in there knows my name, and the service is great. Im generally in and out. Today i got there a few minutes after closing and they waved me in and still made my deposit. Not sure what else you could ask for. Keep up the good service!!

  ---

  Response from the owner

  Robbie, we appreciate you taking the time to tell us about your experiences at our Kuna branch. We're happy to hear that they're going above and beyond for our members. We have shared your praise with our team there and we look forward to continue assisting you!

• J

  Jessica Trotta

  1.0

  I am shocked by the poor customer service the hire up employees have. I have been with CapEd for decades. At this point I'm concerned going through the hell of closing all my accounts because I'm so disappointed with the customer service.

  ---

  Response from the owner

  We appreciate you taking a moment to bring your concerns to our attention. It is our goal to make sure you are receiving the best possible service from us. We would appreciate the opportunity to work with you to address the experiences you have encountered. Please feel free to call us at 208-884-0150 ext 6053 and one of our account specialists would be happy to help.

• D

  David Prost

  1.0

  Just went in to open a checking account at CapEd in Kuna. We're brand new to the area. Two SRs were busy with customers. One staff member was in their office, seemingly doing nothing ,and watched as the lobby filled with people in line, but did not come out to help or inquire. Waited a good 5+ minutes and we were then called up. When we said we wanted to open a checking account, we were told to wait for a form the SR printed. When the SR handed us the form, she said to sit down and fill out the 7 questions. It took less time to fill out the form that it did for her to walk to and from the printer (name, ss#, address, security Q&A, phone, and email). When we said we'd just fill in the form right there and then, we were told that the other seven customers behind us needed to be attended to first because it takes 15 minutes to open a checking account. The SR made no inquiry about what any of the other folks in line were there to do. We were just pushed to the end of the line. We've heard such great things about CapEd's Kasasa checking accounts. Kasasa accounts are surely fantastic, but cannot overcome poor customer service. I'm not certain, but I think there are close to a hundred Idaho financial institutions that would love our business and so we're on to find Kasasa accounts at a bank that values people and focuses on a great customer experience.

  ---

  Response from the owner

  We understand that your time is valuable and we appreciate you letting us know about this experience. We are diligently working to increase staffing as quickly as possible, including on-site training. We appreciate you letting us know how this interaction was presented so that we can improve our communication with our members. We are happy to review the procedures in light of your observations and would appreciate the chance to discuss this further. Please feel free to call our specialists directly at 208-884-0150 ext 6053

More reviews (9)