Capital Mortgage Services 50th St, Lubbock, Texas

Capital Mortgage Services Reviews

2.4 stars based on 120 reviews

Featured Comments:

• A

  Adrianna Martinez

  5.0

  really nice staff and overall just a good place

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  Response from the owner

  Hi Adrianna! Thank you so much for the kind words and 5-Star review.

• S

  Steven Steven

  1.0

  The worst customer service the worst mortgage company I’ve been with they have no patience they don’t care about their customers all they care about is get money get money get money and hang up on you if you’re not about give them money even when you explain it to them you got a proof that you made all payments that you have caught up all payments from emails and everything they still doesn’t care they still tell you you owe them money no matter how much money you give them you’re always in debt and I’m not sure about a mortgage payment I mean you no matter how much money I’ll pay them my mortgage every month they say are all something more than what my mortgage say

• A

  A Rich

  3.0

  This is, as others have mentioned, not a great mortgage company however they are in the process of making it more user responsive and responsible and they are becoming more responsive the the mortgagee.

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  Response from the owner

  Mr. Rich, unfortunately we are regulated in handling of escrow accounts. We have no control over frivolous increases put in place by taxing authorities or insurance companies. We will push it to limits of what we are able to do to help the consumer. Our woman owned company has been in business since 1986 and has been family owned and operated since that time. Our President still runs the company today and she prides herself on finding ways to be consumer friendly in this over regulated industry. Our website was redesigned just 6 months ago and escrow would have nothing to do with principal as you mention above. Due to my inability to fully understand the true basis of your complaint I'd love to speak with you directly. I am our Chief Operating Officer and would like for you to call me directly at 806-796-7231 Ext 460. If you do happen to get my voice mail, leave me a detailed message on when and where you may be reached and I WILL call you back.

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