Capital One Bank Johnson Ave, Bronx, New York

Capital One Bank Reviews

3.5 stars based on 8 reviews

Featured Comments:

• D

  DreiDrei

  5.0

  Been my bank for over 8 year's now, & has always done a great job. Whenever I need help the employee's are right there, & respectful as ever. Thank you.

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  Response from the owner

  So happy to hear we're hitting all the marks.Thanks for the props here, Drei.^AS

• R

  Renso Maria

  1.0

  I have a business account with this bank and I arrive at 4:30pm to make a deposit when the bank closes at 5pm. When I get to the Teller named JOSE, I immediately notice his angry face and he tells me "this is not a good time to make a deposit", but I decide not to answer him. He keeps talking in a disrespectful way saying that I have to leave and go to another branch tomorrow. I told him that for my safety I don't want to leave with the money back. JOSE even questioned if I was the owner of the account with another teller, saying that I can't be the owner. When I told him that I was the owner, he was surprised. I complained that he treated me disrespectfully and he just said that this is not a good time to make deposits. I told JOSE that I was late because I had a difficult day and he replied back that HE ALSO HAD A DIFFICULT DAY. People like JOSE can't be working at a bank as good as Capital One. Unlike JOSE, another teller respectfully came to explain to me the reason why after they closed the vault they have a limit of money. Something that I understood immediately.

• A

  Ashley Ferguson

  1.0

  I wouldn’t say the customer service was up to par the way it should have been. I went to open up an account & credit card and was given very little to no information about the different credit cards they had available. The man whom I believe was the manager or in charge that day seemed annoyed that I was asking multiple questions about an account and credit card that I was going to open at their bank. A few things could have been avoided if when I inquired about the different credit cards they had available, that they would have been more informative instead of just brushing my questions off. To be honest I left thinking I should have went to a different bank entirely. They should really work on their customer service & communication skills. Also, they definitely should be more informative when people ask questions. It’s probably best you go to a different bank location of Capitol one if you have questions because they aren’t informative in this location. It always appears they just want to have an easy breezy day & go home and a bank where people need important information is not the job that you should have that kind of attitude.

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  Response from the owner

  We hear you on this 100% and will be sure to get your feedback in front of the right eyes.^AS

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