Capital One Bank Ambassador Caff. Pkwy, Lafayette, Louisiana

Capital One Bank Reviews

3.1 stars based on 10 reviews

Featured Comments:

• J

  Jarrett Devillier

  5.0

  I don't enter brick and mortar banks very often, but when I do it's because I can't do what needs to be done online. I had a very serious problem that needed to be solved with extreme urgency, the team at this branch delivered. Paige Trahan led the charge with grace and poise, she never gave up and solved the issue after exploring many different options.

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  Response from the owner

  This review warmed our collective heart, and we're delighted that you took the time to let us know about your fabulous experience. We've gotten your kind words straight to Paige's manager! ^VS

• L

  Linh Luong

  1.0

  Came in to ask for help with the business account. The banker seemed to have psychic ability, she did not even let me talk about what i needed. I scheduled an appointment for account mainteinance. When i came in, nobody came to help, so i have to check in at their ipad after waiting for 10 mins. There was no option for account mainteinance, so i chose open/close account as the option. Then a banker came and help me, after asking me for identification, she then procceeded with her work. I tried to stop her 2-3 times to explain to her what i needed, she just ignored me and procceed to do whatever she was doing, like she could read my mind. After going in circle of nothing getting done, i managed to explain to her what i need help with, and she was like "oh you were not clear on these" and threw the uncomfort toward us. Ma'am, you probably need to learn to listen to your customers, not like deciding what you want to do for them. If you could talk less, and not showing like you had psychic power, everything would have been easier.

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  Response from the owner

  Sorry to hear about your experience, Linh. We'll make sure we doc this feedback so that it's seen by the right eyes.^AS

• a

  aDam aDamin (aDamatGeek)

  1.0

  Banking there for roughly 10 years. Pulled up at the drive thru about 7 minutes to 5:00 with a customer in the 2nd or 3rd lane and another customer in the 4th or 5th lane. I assumed since they saw me, they would be willing to help me if 5:00 rolled around before I had my turn. Before I could even open my mouth, the teller had already withdrawn the cylinder used to transport various materials back and forth between the vehicle and the teller. Not even an apology as I was cut off over the speaker to only hear "We close at 5".

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  Response from the owner

  Sounds like we were a little short with you here - definitely not the vibe we aim for. We've doc'd this review as feedback for the right folks to ensure your voice is heard. ^AJS

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