Capital One Bank Chain Bridge Rd, Mclean, Virginia

Capital One Bank Reviews

2.1 stars based on 8 reviews

Featured Comments:

• M

  Michael Ludwig

  5.0

  I got a cashier’s check and deposited some cash, was very easy

• B

  Bryan Cardoza

  1.0

  In 2022 I was just treated poorly and racially profiled at this location. Cashing a final payment check & all I received were stares. Everything on my end in order. Identification, bank card etc. 20min standing around and not a single explanation. Just triple, quadruple checking it. Do they not receive proper training? All that was needed was a explanation for the wait. But not a single courtesy apology. They did all that just to noticed I never endorsed the check til the end. The market manager steps out after I start asking why I was treated differently. I told her I didn’t have another 20 minutes to goof around with her. They could have called the check issuer from the beginning. The number was on a sticky note already written down. Sad that the issuer told them that this only happens when he issued checks to young Latino males. Capital one should be embarrassed. Profiling in 2022. Glad they didn’t see the first check because they would have called the cops the first moment they could. Parisha and the other employee who didn’t share her name should be sent back to training.

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  Response from the owner

  We're committed to ensuring our branches are welcoming and inclusive spaces for everyone. We've shared this review with leadership to ensure your voice is heard.^AS

• G

  Gerald Mirabal

  1.0

  Capital one only offers the original apr they have agreed upon. They will NEVER negotiate from what every CSR has told me. I would not deal with a company that sees pure profit over customer. Usually mean they don't care about the consumer.

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