Capital One Bank Market St, Newark, New Jersey

Capital One Bank Reviews

3.7 stars based on 20 reviews

Featured Comments:

• D

  Debra Bond

  5.0

  Called and spoke to Lewis in Customer service and I was very impressed by the way he was so professional and knowledgeable in answering my questions.

• J

  Justin Matias

  1.0

  I've had trouble with this company since day 1. Opened my account about a month ago (actually closer to 6 weeks it took 2 weeks to get my debit card in the mail, which seems excessive). I'm told I had to wait 90 days in order to link my account to external accounts (paypal etc), which means I couldn't access my company's pay day advance service when I had an emergency a couple of weeks ago. Every time I try to access my account online (either via the website or the app) I have to have a code sent to my phone to confirm my identity. It's a pain and there's no way to disable it (I even called customer service to ask). And there's limit to how many times you can have the code sent, and once you hit it you're locked out of your account (I hit the limit regularly because the app constantly boots me off and I have to re log in). And in spite of this extra security, my account was still hacked. Keep in mind its barely been a month since I opened my account. So now I have to wait on a new debit card (which if the first time was any indication it will be several weeks), I'm locked out of my online account, I cant link my account with PayPal or anything to access my money (remember, 90 days). And now to top it all off, the only branch within walking distance to my house is temporarily closed so I cannot access my money at all. As I said, nothing but problems since day 1 and I'm seriously considering taking my business elsewhere

• S

  Sara Hernandez

  1.0

  they hagged up on my face and couldn’t help me at all in person, chat or phone call .

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