Capital One Bank Morris Ave, Union, New Jersey

Capital One Bank Reviews

3.5 stars based on 26 reviews

Featured Comments:

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  lucas manuel polanco de los santos

  5.0

  Sophia is the best!!!!!👍🏽 She helps me with whatever I need and I even educate myself on information on the benefits that this bank provides for its clients and that I was totally unaware of !!.

• S

  Somean Keat

  1.0

  I did a currency exchange the other day. The teller told me that it’ll take 10-15 for the money to show on my bank account. There was no cash option or at least she didn’t tell me. She almost didn’t give me a receipt or anything if I didn’t ask. I left the bank with doubts feeling. Today is the seventh day and the balance hasn’t reflected on my account yet which I will continue to monitor until the 15th day. No activity posted on my account for example such as pending amount or anything. Wonder if this is a normal procedure.

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  Mario Matos

  1.0

  Worst customer service ever!! I have been a customer with capital one for years now. I have multiple accounts with them and coming here to this branch made not want have accounts with them. I came in today to get some information regarding a business account. The lady who was “ helping me “ said. I need your business documents to see if we can help you today, if not we have to set you up with an appointment. “ she told me to wait. Once she called me to the front, she said “ for this type of account you have to make an appointment “ right there I wasn’t interested, why? 1. A simple hi how are you, what brings you in today? Changes everything. 2. At least give your customers some information about the business accounts? Not even a flyer was given! Not even a business card was given! 3. Customers want to feel welcomed and not pushed away especially loyal customers! Or even new business customers. 4. I called the branch 3 times, to ask if I have to set up an appointment but guess what? They never answered the phone. 5. She told me to open a business account a need a 250$ deposit. How are you going to tell me something like this and not give me no information about opening a business account? When I walk into branch I felt like they weren’t even interested on talking to me! I walked out not wanting to business with them. All I wanted was help and information since I’m a new business owner, but I didn’t get that from this location. This location is the reason why I’m canceling all of my accounts and moving on with another bank. I rather give my service to someone else.

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  Response from the owner

  We hear you on this and understand your frustration. While we'd hate to see you go, rest assured we'll doc this feedback so that your voice is heard.^AS

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