Capitol Credit Union Downtown Lavaca St, Austin, Texas

Capitol Credit Union Downtown Reviews

2.9 stars based on 10 reviews

Featured Comments:

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  Alex Rodriguez

  5.0

  Sandra Reynoso is amazing at her job! She has time and time again exceeded in her customer service! The attention to detail and profound knowledge she’s obtained has really made a difference in my experience as I’d imagine it has for her company. 10/10 would recommend! ⭐️⭐️⭐️⭐️⭐️

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  Ashley Dingler

  1.0

  I would not recommend ever getting an auto loan with them. I refinanced my car loan to get a lower APR and lower payments per month with them. It has been an awful experience they don't care about any life experiences you have been through covid does not matter either. They will not help you defer a payment whatsoever. And it's an awful experience trying to set up my bank in order to make a payment. Just to tell you it takes a few days to do, so you can't make the payment on the day of or just before. Overall don't recommend them when you can get better elsewhere.

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  maxine montes

  1.0

  Worst experience ever having my auto loan with this company. Sandra Reynoso is about the absolute worst unknowledgeable and unprofessional worker in the loan department. My auto loan was removed off my credit report and it’s been a nightmare trying to add it back. I’ve gone back and forth with CCU about this for half a year now and the only person that works with the reporting to the creditors is Sandra. Isn’t that Insane that out of the entire company only one lady works the entire reporting process and somehow can’t get the issue fixed. Each month I’ve called to get this resolved and I’ve been told by Sandra that she’s attempted already to add it back and there’s nothing else she can do if it does not show up, that no one else would know what to do either because she’s been doing this supposedly for 8 years now. What the heck kind of response is that to a consumer of your company??? The credit bureau has already mentioned the reporting company needs to reinsert this loan back to my report. Every call we’ve had she’s states it’ll be applied back the following month and here we are 6 months later and still no update. It’s a back and forth game with this lady and CCU. Sandra and I spoke on the phone previously again a few days ago about the issue and she came on the line raising her voice at me very rudely as if she was the one frustrated more about the issue than I was. I don’t believe she’s done everything she can. I’ve definitely had it with this company and was finally able to take my loan elsewhere and refinanced with a better company. So if you want your loans reporting accurately do yourself a favor and check other options before dealing with this horrible institution.

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