UFCU Guadalupe St, Austin, Texas

UFCU Reviews

4.5 stars based on 17 reviews

Featured Comments:

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  Vahid Jahandari

  5.0

  I have been working with UFCU for the past six years and I am very happy to be working with them. This location is a wonderful spot.

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  Response from the owner

  Hi Vahid , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

• K

  Katherine Robinson

  1.0

  Excuse the emotional tone, but imagine yourself in the same situation. Here is what I wrote to in review to UFCU after finally getting access to my deceased husbands funds (7 months after he passed away): "The person I spoke to at the bank location when I walked in was fabulous. BUT the hassle (and callousness) that UFCU put me through, despite having supplied all legal documents pertinent to probate entitling me to take possession of my deceased husband's funds was unconscionable, and I am left with an extremely negative feeling about ufcu. UFCU required me to fly in from ASIA, where I had been with friends recovering from the trauma of my husband's death, to walk into the bank personally -even though I also have accounts at UFCU myself. In addition, when I was newly widowed and called the bank about what to do, I was treated HORRIBLY by the UFCU employees to whom I spoke. There seemed to be no protocol for speaking sensitively to the bereaved (who can also be alarmed about finances at a time when they are *also* grieving) inquiring about what will need to take place to use bank accounts. The procedure was 1) freeze the accounts (which the bereaved may not understand is going to happen) 2) answer phone calls with NO kind words about the situation and basically "nuttin' we can do, lady". When in my confuson and fear, I asked, "Well, what do people in my situation usually do to handle this banking transition?" I got the "nuttin', we can do we don't care attitude, I asked about a loan, was given to a loan officer who AGAIN almost laughed at me. He could have still turned me down for the loan but been trained in handling bereaved UFCU members. He simply could have been prepared with a kind remark. Instead I was treated like a unqualified fool asking for a loan. I am not exaggerating; he made a noise of disdain, even though we had [a huge amount of money} nearly half a million in UFCU because I didn't have a job at the time. All he needed was training in : sometimes members will have family member die and they will phone to ask what they can do to access funds or manage. Give them a couple of canned sentences about how to explain that "This money cant be unfrozen and we are so sorry we can't be of more help to you at this difficult time." My husband kept {a huge amount of money]in his various checking and savings accounts for about 20 years with UFCU. This was an appalling and frightening experience for me which a little training could have ameliorated for me. UFCU must have customers pass away regularly. How could UFCU possibly have handled this so horrifically? " Furthermore, if you are considering using UFCU, when we were out of state and needing to buy a car during my husband's medical treatment, and went into a "sister credit union" to withdraw funds, we found out that the other credit unions are NOT like "branches". Any money they "give" you is AT THEIR DISCRETION. We only succeeded in getting the money to buy they car (FROM OUR OWN FUNDS) because the manager at the "sister credit union" was kind and found us credible. We are older folks and he "trusted us", so we got OUR money. But we were not in any way entitled to withdraw our funds from an out of state credit union like we thought we were.

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  Response from the owner

  First and foremost, Katherine, we would like to extend our sincerest condolences on the loss of your husband. We understand how hard it is to lose a loved one, and we wish you peace and strength during this time. Also, we appreciate your time to review us and bring this matter to our attention. We have specific policies and procedures that must adhere to federal and state laws when handling these situations, and every situation is unique. However, with that being said, we genuinely apologize that we failed to address your request with utmost care. Our mission is to provide our members with exceptional and caring service, and we know we can do better if given another opportunity. Someone from our management team will be in contact with you regarding this situation. Again, we thank you for your membership, and we hope to speak with you soon.

• g

  gloria lenoir

  5.0

  The professionals at UFCU have always been very helpful to me and my family. I appreciate their care and the excellent financial services. We have gotten low interest loans for vehicles and have a mortgage. They come through for us with any financial need we have that they offer.

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  Response from the owner

  Thank you for your review Gloria!

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