Carter Bank & Trust E Washington Ave, Vinton, Virginia

Carter Bank & Trust Reviews

3.8 stars based on 1 reviews

Featured Comments:

• D

  Dana Newell

  1.0

  THIS VINTON BRANCH OF CB&T IS BY FAR THE WORST BRANCH THAT I HAVE COME ACROSS IN MY 30+ YRS OF BANKING ON & OFF WITH THEM OVER THE YRS. THIS BRANCH NEEDS A REFRESHER COURSE ON CUSTOMER SERVICE. WE BROUGHT OUR 2 EXCITED KIDS TO AN EMPTY BANK ON A SATURDAY MORNING AT 9:30AM TO LET THEM OPEN THEIR OWN SAVINGS ACCT. WE WERE TOLD..SORRY BUT NO, WE WOULD NEED TO MAKE AN APPT & SHE ALREADY HAD 2 OTHER APPTS THAT DAY!! WE COULD COME BACK ON MONDAY!! REMIND YOU..EMPTY BANK! WE TOLD HER THAT WE CANT DURING THE WEEK, WE WORK & THEY ARE IN SCHOOL. THATS WHAT WEEKENDS ARE FOR! 2 VERY DISAPPOINTED KIDS WALKED AWAY WITH THEIR HEADS DOWN & LONG FACES. THEY LOOKED FORWARD TO THIS ALL WEEK. *SOOO, WE CALLED ANOTHER BRANCH, ABOUT 5 MINS DOWN THE ROAD & SHE WAS MORE THAN HAPPY TO TAKE US IN, WITH NO APPT NECESSARY. EXCITED TO HEAR FROM US & WAS WONDERFUL WITH THE KIDS. WE WERE IN & OUT, IN ABOUT 30-35 MINS TO OPEN 2 KIDS SAVINGS ACCTS. *VINTON BRANCH-NOT EVEN CLOSE! YOU COULD TAKE SOME LESSONS FROM THE STAFF, JENNIFER & MANAGEMENT AT THE ROANOKE BRANCH!! *DO BETTER! COVID OR NO COVID. ITS BEEN OVER A YEAR & THINGS ARE OPENING UP & AT THIS POINT THERE IS NO EXCUSE WHAT SO EVER FOR THIS TYPE OF SERVICE OR SHOULD I SAY, NO SERVICE IN OUR CASE. ITS JUST PURE LAZINESS & TAKING ADVANTAGE OF THE COVID & MILKING IT AS LONG AS POSSIBLE! TIME TO GET BACK TO WORK OR MOVE OVER & LET SOMEONE ELSE HAVE YOUR JOB THAT WOULD APPRECIATE THE OPPORTUNITY TO SERVE THE COMMUNITY!!

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  Response from the owner

  Dana Newell, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. You are a valued customer at Carter Bank and Trust, and we appreciate your business."