CASE Credit Union S Pennsylvania Ave, Lansing, Michigan

CASE Credit Union Reviews

2.6 stars based on 84 reviews

Featured Comments:

• j

  juana Gonzales

  5.0

  Jonathan was the receptionist who has helped me many times. I am a Senior Citizen and not so savvy with technology and he helped me navigate the site plus answer my questions. He is friendly and very knowledgeable.

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  Response from the owner

  Hi Juana, thank you for taking the time to leave a review! We are grateful to have you as a member and appreciate your feedback. We will share your kind words with Jonathan and the Pennsylvania Branch team!

• S

  Scott Hayes

  2.0

  Payed off an auto loan. Got an email saying that there was a payment processing WEEKS AFTER paying off my loan. They'll keep taking money from source used for autopay even after the loan is over with. What a mess of a credit union, called, got transferred and then they hung up. Only gave 2 stars because of the low interest.

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  Response from the owner

  Hi Scott, thank you for sharing your feedback. We apologize that you did not receive the level of member service we strive to provide, and we would like the opportunity to learn more about your experience. Could you please email your contact information to [email protected] so a member of our team can reach out to better address your concerns?

• J

  John Theroux

  1.0

  At Penn. Ave. branch there is almost always a long line and too few cashiers. Frequently cashier seems poorly trained and/or has an attitude. Frequently, I go to another branch for better service even though it is a longer drive.

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  Response from the owner

  Hi John, we apologize that you are experiencing a longer than expected wait when visiting our drive-thru. We appreciate your honest feedback and would like to learn more to deliver a better experience next time. Please reach out to our team with your contact information at [email protected] so we can better address your concerns.

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