Cenlar FSB Phillips Blvd, Ewing Township, New Jersey

Cenlar FSB Reviews

1.2 stars based on 403 reviews

Featured Comments:

• S

  Summer Rain

  5.0

  Want to share my experience: my loan was purchased by Cenlar, for whatever reason, not all escrow amount were transferred to Cenlar, a substantial amount of escrow balance was left in the old account of the old mortgage company. Cenlar increased my monthly payment by about $100, and I can understand why, because the the escrow balance was too low. And soon Cenlar reduced my monthly payment back to original, poor Cenlar I guess it is under enormous pressure from the negative reviews, OK a five star here. I'm working on transferring the remaining escrow balance from old company to Cenlar. Hope everyone gets some good luck. My loan numbers at Cenlar are all right now, wish everyone good luck. BTY, I did my homework. I compared my loan statement before and after transfer, and the transfer letter, found out what went wrong during the transfer, prepared my message for the chat with customer support. And then when I chatted online with customer help, I copy-paste my message, after that everything proceeded smoothly.

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  Response from the owner

  Hi Summer, thank you for taking the time to leave us a review and let us know about your situation. If you need any help resolving the escrow balance issue, please feel free to email your name, property address, and phone number to [email protected], and we'll have a representative reach out to you to help. Please do not include your loan number in any messages, thank you.

• E

  Esha Mirchandani

  1.0

  Run away from this bank unless you have hours of free time to waste every month to talk to their customer care to fix one issue. And btw, it will still not get fixed

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  Response from the owner

  Hi Esha, we appreciate that you've taken the time to leave use a review. If there's anything we can help you with, please feel free to send an email with your first and last name, property address, and the best phone number where you can be reached to [email protected]. We can have a representative reach out to you to assist. Please do not include your loan number in your email, thank you.

• A

  Andre Elizondo

  1.0

  Bunch of con artists run this place. Some of it you can assume is from bad systems but these guys make Wells Fargo look like a saint.

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  Response from the owner

  Hi Andre, thank you for taking the time to leave us a review. If you need any help resolving an issue, please feel free to email your name, property address, and phone number to [email protected], and we'll have a representative reach out to you to help. Please do not include your loan number in any messages, thank you.

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