Chase Bank Pilgrim Rd, Germantown, Wisconsin

Chase Bank Reviews

3.8 stars based on 11 reviews

Featured Comments:

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  Erin Prange

  5.0

  I live in Cedarburg and drive down especially to use this bank. I have always had the kindest and most professional tellers. I recently had an issue where my car was totaled and I had to wait a bit for my insurance check. While waiting for a check, I found a car that I was anxious to buy but had to wait until my check cleared at Chase. After 48 hours, my check was still not cleared. I called Chase and they were so helpful in getting me connected with corporate, they gave me the number and extension to resolve my issue. On more than one occasion I have been in contact with... Eric? Derick? Mark? Sorry, I will edit with his name after my next visit! At any rate, he is wonderful. Very talkative and engaging while he processes my deposits and payments. I appreciate his positive demeanor when doing something tedious like going to the bank.

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  William K

  1.0

  Disappointed with a reoccurring problem with ATM unable to dispense cash at most locations. This in turn forces me to go inside facilities and wait long periods of time (usually one teller) or wait in drive thru for extended periods of time. Bankers are to busy on computers to even offer any assistance. Customer service for a multi million dollar company has always been lacking for as long as I can remember. I would strongly advise people to shop around and research financial institutions before banking with them. Thank you for your time in reading this review.

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  Jimmie Mixon

  5.0

  I would like to commend Ms Linda Grady for her patience and compassion for others, I was having problems with my account, she worked with me until the problems were completed resolved ,the patience she demonstrated is very rare in today's society. Thank you again.

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