Chase Bank Irvine Center Dr, Irvine, California

Chase Bank Reviews

2.9 stars based on 23 reviews

Featured Comments:

• C

  Colleen Slattery

  5.0

  I opened an account at this location today and had such a great experience!!!! Although I was unable to schedule an appointment, Banker Emily fit me in on short notice. She was careful and had a generous and giving spirit all the same. I highly recommend banking at this location. Be sure to ask for Banker Emily! Thank you so so much!!!!!

• R

  Roland Perez

  1.0

  Came in to open a business account, not one person available to assist with the account as the representative is out to lunch with no time when she will return. Walked next door to bank to america to setup the account, they have multiple representatives to assist.

• E

  Eduardo Passanesi

  1.0

  Stephanie Luo, this branch's manager and Vice President, threatened to call the police on me after I was upset at the level of service received from her bank. I was there to close accounts because of poor service from Chase, and instead of deescalating and offering to make things right, Stephanie proceeded to throw attitude at me. She never once apologized or acknowledged my poor experience. She made up lies about me "throwing my cards at her," when I simply slid them across the desk. Once I realized even the manager at Chase was not there to help me and make things right, I decided to close ALL my accounts and withdraw my money. I had a relationship with Chase that was over a decade long and it all came to an end because of Stephanie's actions. I closed 1 business checking account, 1 business credit card, 2 personal checking accounts, 2 personal credit cards and withdrew all the money from my accounts. I will also make sure no one in my family banks with Chase and this story is spread. For this "manager" to threated to call the police for something as minor as shutting down accounts, shows how unprepared some are in leadership positions. She escalated the situation and caused me to fear for my life. If the police are called to a bank, what sort of violence could that possibly cause? Was it necessary to threated to call the police over a simple account closure? Shame on Stephanie and the entire team at this branch. I have made complaints with the BBB and Chase Corporate. Stephanie I hope you see this and understand your behavior yesterday was unacceptable and put peoples lives at risk. You should understand that you do not work at Macy's but rather a multi-billion dollar banking corporations. You were in charge of holding and securing my money. To threaten to call the police on me while still in charge of MY money for completely invalid reasons, was totally unacceptable. Do not ever threated to call the police on anyone again, unless an ACTUAL crime has been committed.

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