Chase Bank Rainier Ave S Ste A Seattle, Washington

Chase Bank Reviews

3.6 stars based on 8 reviews

Featured Comments:

• n

  nika r3ynold5

  5.0

  I had great service here at the end of the day!! Celiastina helped me with a smile!!!

• J

  Jam Man (Xave)

  5.0

  Beat Customer Service I've ever experienced from Chase or any bank. Armaan awesome, thanks.

• J

  Juanita Ferguson

  1.0

  I have never been the type of person to take the time to write bad reviews, but I am utterly disappointed and frustrated with my experience over the past two weeks. My debit card was stolen from me and I called to cancel my current debit and order a new one. My card should have been here within the first week. It’s been over two weeks going on three and I still haven’t received my new debit card in the mail. The weather conditions have been horrible here in Seattle due to the snow, so chase branches have been closed. This has been frustrating because I haven’t received my new card, therefore I can’t even pull out money from the ATMs. I went into the 3820 Rainer Ave Branch only to find out my debit card had not been ordered yet. Not only that, I received lackadaisical customer service from both Margaret Frost and the branch manager Viet Q Fam. Instead of being helpful they gave me the run-around and I am upset that they didn’t bother to mention that I could have had a temporary debit card throughtout these past couple of weeks while I waited on mine. They didn’t apologize, and gave me the impression as if I was an inconvenience to them. I could maybe understand if it were busy, but I was the only person in there. I have been banking with chase for the past 8 years, and I will surely be looking elsewhere to bank thanks to the customer service I have received.

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