Chase Bank N Macarthur Blvd, Irving, Texas

Chase Bank Reviews

2.9 stars based on 48 reviews

Featured Comments:

• Y

  Yiwen Shen

  5.0

  One of the best Chase! Aparna greeted us and helped us apply credit card. The whole process is smooth and pleasing. Thank you for taking walk-in on Saturday, branch manager!

• M

  MrSkeletonman69

  1.0

  Cannot even open a simple personal account without an "appointment". When asked about the exact reasoning behind this, all I received was attitude and nothing beyond "it is not common protocol". Complete waste of my time, called Bank of America and opened an account over the phone. I hope they realize how foolish their behavior is.

• K

  Katy Han

  1.0

  What is it like to have the checking account which you use daily suddenly closed overnight? I got to find out this week when I woke up to a notification that my account had been frozen and would be closed. I couldn't even pay my credit card bill with cash. After multiple discussions by phone with Chase customer service, and multiple in-person visits at this branch, I was told that a check I had received from a major university was flagged for fraud. This was in spite of the fact that the university is a customer of Chase, and the check was written from their Chase account. I could prove, beyond a reasonable doubt, that I was a student, and I had all the paperwork, including the check stub and multiple emails from the school to prove that the check was legit. But, because Chase was "unable to receive information" from the school, they closed my account. This was the week that school started, and, of course any department you contact at the school was gonna put you on hold. But, Chase had nonsensical phone numbers. One was for the Student Activity Center, others were for numbers that had no answer or were disconnected. When I supplied, as asked, a legit phone number for the Student Accounts manager, they refused to call it. The manager at this Chase location really dropped the ball. Instead of treating me with kindness and empathy, which was appropriate considering the real nonsense we were receiving from the corporate office, she treated me like a criminal. She told me "Chase does not flag items lightly". Well, it turns out that Chase does, indeed, flag items lightly. The Student Accounts manager from my school is a former banker, and was able to do the research that was not available to me as a regular customer. He discovered that the check had been flagged because...wait for it...I had deposited it by ATM. I have checked with Chase rules and regulations, and there is no limit for the amount a customer can deposit by ATM. The mistake was completely Chase Bank's. Thankfully, the school manager contacted me to inform me that my weeklong ordeal was over, and that my account would be re-opened, and the check would be honored. The manager of this location has never had the courtesy to contact me to let me know the situation had been rectified, or to reverse the fees I had been charged as a result of the bank's mistake, or to apologize to me for humiliating me and not having any empathy for my frustrating experience.

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