Chase Bank N Main St, Summerville, South Carolina

Chase Bank Reviews

2.5 stars based on 28 reviews

Featured Comments:

• M

  M Therese

  5.0

  Richard Chinchilla at the Summerville branch on N. Main Street was wonderful! Mr. Chinchilla was extremely professional and thorough when updating my new accounts with Chase Bank. Thank you for all of your help!

• T

  Tekela Marshall

  1.0

  My experience with Chase company was and has been horrible. No one from the representative to the supervisor had any empathy for my situation that was caused by Chase. You need to get a customer service guide from my main bank Navy Federal Credit Union who places people before "I'm sorry there is nothing I can do" I had a vacation planned for June 18th and on June 17th I transferred my hotel funds from my chase checking account to my chase savings account. I woke up on Saturday to review my account and the savings account was missing, of course I felt panic since I was flying out that day and had to pay for a hotel in a different state. Once I got to NYC I reached out to chase both the rep and the supervisor gave me the same answer as I'm sorry there is nothing we can do, however the rep told me my savings account was closed since May and the supervisor told me my account was scheduled to close on Friday June 17 night. Why would you allow a "closed or scheduled to close account accept funds the night before you close it" Why don't you have protocols in place to assist when circumstances like mines arise and your customer would like access to their own funds. All in all nothing was done by anyone from Chase via phone or social media. This account will be closed

• S

  Stephen Cain

  5.0

  I love Chase Bank so far! I have no issues on their app or with mobile deposits. If I deposit during the right time, my funds are immediately available. I have never had to wait 10 days, so the ones complaining was not be following directions: NEWSFLASH YOU HAVE TO WRITE FOR "E-DEPOSIT @CHASE UNDER THE SIGNATURE LINE" have you ever thought that is why they may hold the check? SMH, anyways, the staff could use some more morale and referring me to customer service is something they found out quick was not acceptable to me. If I am in the branch you will help me that is your job. So I have no issues!! I love this bank!

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