Chase Bank Church St, New Haven, Connecticut

Chase Bank Reviews

3.2 stars based on 30 reviews

Featured Comments:

• L

  LJ Mukerjee

  5.0

  We had the best banking experience at this location. Wanda and Robert were super kind, knowledgeable and helpful. Thanks so much for making this so smooth and quick.

• M

  Maria Melchor

  1.0

  A banker at this branch named Thomas Colville may be participating in discrimination based on race and national origin. My mother, an existing Chase customer, was scheduled to meet with banker Thomas Colville to open a second account with Chase. He was already late to her appointment by 15 minutes and when he finally walked up to get her, he glanced at her and turned back around and made her wait another 10 minutes. Then, Thomas Colville assumed her race and national origin based on her appearance and insisted that she needed the original copy of her green card in order to proceed with opening a second Chase account. To be clear: Chase does not require the original copy of this document in order for an *existing customer* to open a second account. My mother was willing to comply with this inappropriate request and grab her green card but Thomas Colville said he could not wait for her and declined to reschedule her appointment. He seemed set on not helping her open the account. I hope this branch holds Thomas Colville accountable for his discriminatory behavior so that future customers are not illegally deterred from accessing Chase banking based on their race or national origin. I will also be contacting Chase headquarters about this discriminatory treatment so that future customers do not face similar treatment. As my mom's daughter and as an existing Chase customer, I am saddened and disappointed by Thomas Colville's actions.

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  Nazorine Paglia

  5.0

  Great service and people are very helpful.

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