Chase Bank Franklin St, Michigan City, Indiana

Chase Bank Reviews

2.8 stars based on 31 reviews

Featured Comments:

• R

  Robert Shemberger

  5.0

  Four windows open..fast service..plis drive up.😉

• K

  Karen Woodville

  1.0

  I have been a Chase customer for the past 7 years. I had my tax refund sent to my current bank account. I then realized Chase deactivated my account without any warning or notifications. So I called customer service I told the woman what was happening And she said my account was deactivated due to negative funds. OK why wasn't I notified or warned? Anyway she says that my tax refund will pay off the negative balance and I would receive a check from Chase with the remainder of my refund. That didn't make any sense to me but I said OK. And waited until my refund processed. Today I saw my refund was complete so I called customer service and explained what the last woman has told me. She rudely interrupted and started laughing at me saying Chase doesn't do that the Irs has your refund. OK... But why is another Representative telling me a different thing than everybody else. This is not the 1st time Chase customer service has been inconsistent With their solutions to issues. ..

• M

  Meranda Worcester

  2.0

  One or both of their ATMs are almost always broken, they seem to always run all three lines with one teller. I would not suggest inserting any check into the ATM because it will take well over a week and they don't give you a chance to take the check back. If I could have chosen a different bank I would have by now.

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