CheckSmart Morse Rd, Columbus, Ohio

CheckSmart Reviews

2.5 stars based on 15 reviews

Featured Comments:

• H

  Harmanjote Kaur

  4.0

  Lisa is the manager I’m pretty sure and she’s great. She’s always there and is super helpful. I don’t need cash often but when I’m in a dilemma, I come here and love seeing Lisa there. The other employees are okay. They could probably be a little nicer but at the same time I understand how frustrating their job duties may be. I think the people who are giving bad reviews either messed something up in the process and just didn’t pay back on time or didn’t get approved at all. This place is great and don’t let the negative reviews derail you from getting help from them.

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  Response from the owner

  Thank you for the Review! Customer experience and satisfaction at CheckSmart is our priority. Thank you for noticing the hard work we put into servicing valued customers like you. We look forward to seeing you again.

• B

  Ben Blessed

  2.0

  Charge an arm and a leg to cash a paycheck. Big guy that works there completely ignores everyone it seems like. Only reason I even gave two stars was because they're open later than the bank is

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  Response from the owner

  Sorry that your visit fell short of expectations. We appreciate you taking the time to share your feedback.

• F

  FARMER FRESH

  1.0

  This location USED to have a very friendly, kind, and helpful staff. BUT, within the last month or two it has been a totally different experience. The new staff makes me feel like I am inconveniencing THEM!!!!!?? Isn't this their job to help the customer, help with any questions, and make them feel comfortable? Smh! The only person working there that is still kind, patient, and helpful now is the tall gentleman that has been there for a little while. One convenient thing is that I can call and make a payment, which I would much rather do now that I feel like I am an inconvenience. But the last time I called I was put on hold for 20 minutes. I understand that they may have been busy, but a little heads up or letting me know after 5 or 10 minutes of being on hold, they could have told me that they were very busy and sorry for the long wait. But again, I felt like an inconvenience. It's a shame that nobody wants to work, be kind, or help anyone anymore since this whole COVID thing happened. Which is the reason I came here in the first place, (because of COVID I needed a little help) which is already embarrassing.

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  Response from the owner

  We're very sorry to hear your expectations weren't met. COVID-19 has caused changes to our services, however, we are working hard to overcome these challenges. Please reach out to us at 1-855-920-9800 so we can learn more about your experience. If you give us the chance, we'd like the opportunity to resolve this.

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