CheckSmart Taylor Blvd, Louisville, Kentucky

CheckSmart Reviews

3.4 stars based on 14 reviews

Featured Comments:

• C

  Cranesia Williams

  5.0

  Melissa was very professional and very nice and also very helpful. She will work with you with any type of income I highly recommend her..

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  Response from the owner

  Thanks for taking the time to review CheckSmart. We appreciate your business and look forward to seeing you again soon.

• K

  Kathy Mathers

  1.0

  Very unprofessional. No communication. Was bothered that I had to keep calling them about my taxes when they said they would call me many times and never did. Shouldn’t take 4 days to file ….. i could go on but I will never go there again. They have lost my any future business from me .

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  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• P

  Patrisha Shivley

  1.0

  **THINGS CHECK SMART WON'T TELL YOU** There was a glitch with the child tax credit payments for August so I got a paper check instead of direct deposit like I did in July. I took the check to Check Smart on Taylor Blvd.(since I am a 10 (TEN) plus year account holder with Republic Bank/Insight Visa) to have the funds loaded onto the same account that it would've went into if I'd gotten Direct Deposit. I repeat--I DID NOT ASK TO CASH THE CHECK + IN ADDITION THE REP STATED ALL SHE COULD DO WAS LOAD IT ONTO MY CARD. She proceeded to charge me $25 off my check to load these funds because the check is considered "Other". That didn't sound legit to me AT ALL so I said I would call Customer Support to see if they can reimburse me--the phone rep stated that since Republic Bank of Chicago wouldn't receive that $25--the Check Smart store would-- they could not credit my card for that fee. That is RIDICULOUS so I will be calling to speak with the Manager in the morning(8/20). An additional review will be left giving the resolution, but PLEASE be assured that IF THERE IS NO POSITIVE RESOLUTION to this there WILL BE local media alerted and LOTS of social media attention about this business practice. You will not take advantage of situations that are out of the control of the customer to make money!!! ***8.20.21 UPDATE*** Called and spoke to Manager Lori. Explained the situation and her response was that they have to CASH the check in order to load the funds onto my Insight card. I asked why would the employees not know to alert a customer of the Fee before they proceed *in case someone would choose to cash it elsewhere FOR NO FEE & then load the cash for the smaller fee that Check Smart charges*. Lori explained she was "sorry" and has a lot of new employees and she's still working with them to explain how to advise customers. So as you can guess from THAT response, I'm totally out of luck in getting my $25 back. Lori's tone also eventually changed from pleasant to trying to RUSH me off the phone call when I continued to communicate that the business practices were POOR. This experience will lead to me ending my relationship immediately with Insight Visa/Republic Bank of Chicago! There are too many other online banks nowadays that I can get the same 2 day early Direct Deposit from so what do I need to stay with you all for. Enjoy my $25.....GOODBYE & GOOD RIDDANCE! P.S. I hope Lori has time to respond to a Better Business Bureau complaint.

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  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

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