Cincinnati MINI Stewart Rd, Cincinnati, Ohio

Cincinnati MINI Reviews

4.5 stars based on 109 reviews

Featured Comments:

• A

  Angie Carpenter

  5.0

  We had a great experience buying our mini here. Alex Kelly, our MA, and Eric Fender, Finance, both treated us well! We love our MINI and recommend dealing with them for your MINI and/or BMW needs!

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  Response from the owner

  Angie, thank you for your review of your recent sales experience at Cincinnati MINI with Alex Kelly and Eric Fender. Congratulations on your MINI and we wish you many happy miles of motoring!

• J

  Jaime Evans

  2.0

  Our sales process was flawless! Then on the way home we had a blown tire and all they could say was the car is yours call the mini roadside assistance. Thankfully they were amazing! And BMW in Louisville was too! They were floored how we were left hanging alone on the side of the road!

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  Response from the owner

  Jamie, we are so sorry you didn’t have the “flawless” experience on your way home that you experienced through the entire ordering, waiting, and delivery process. We certainly wouldn’t “leave some hanging along the side of the road” but seeing as we were closed after 8pm and your being an hour away from the dealership, MINI Roadside Assistance is the best service for the job. Despite being after hours, Joey (your salesperson), myself (the Sales Manager), and our rep from MINI USA were all on the phone at the time of your pothole incident trying to help you in any way we all could. We offered to replace the tire for you at no charge even though you declined tire coverage; however, it seems the geographic location of our dealership in respects to the location of your house was the main problem. Although MINI does not have any liability for the damage of a tire caused by road conditions, they still offered to cover the cost but it seems that returning to Cincinnati was not convenient for you, so you choose to purchase a tire from Big O Tire and have BMW of Louisville install it. Upon speaking to your husband further the next day, I offered to refund you those expenses including an additional $150 to have your rim straightened (as he stated it was bent) as a measure of good customer service in an unfortunate incident, and a check was mailed promptly. We are truly sorry to hear that a pothole incident that is completely out of our control and the geographic location of our dealership has overshadowed the “flawless” experience we provided.

• T

  Thomas Roberts

  5.0

  Everyone here is knowledgeable about Mini Coopers and the store is very nice and modern. I like how the technician takes a video of your car explaining the work.

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  Response from the owner

  Thomas, thank you for your review of your experience with Cincinnati MINI! We all share your Passion for the Drive, which is a testament to our commitment to the MINI brand as well as to our customers. We appreciate your business.

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