Citi E 149th St, Bronx, New York

Citi Reviews

2.9 stars based on 27 reviews

Featured Comments:

• B

  Bo Bonny

  5.0

  Honestly, if you can beat the long lines the staff is pretty nice and helpful. Wish they would hire more people, but other than that every time I’ve been here it’s been nice.

• M

  Maritza Garza

  1.0

  The service in this place is horrible. The tellers got in to a room for 15 minutes to chat with their friends, and leave their places unattended; while the other teller is walking around the bank until the guy at the front desk got mad and put him to work. They take an average of 30 minutes per person to solve a problem. If I could give them 0 stars will be great.

• Y

  Ya “Whoopty_g5” Boy

  1.0

  First things first: the supervisor SASHA SANTOS WAS COMPLETELY DISGRACEFUL. If I could give this branch -5 stars I DEF WOULD. I made an appointment online to be seen at this branch for 1:30 pm. Upon arriving there, the line was basically out of the door. When speaking to the others online I learned that me and about 10 other people were scheduled for an appointment at 1:30 with Sasha Santos. Only thing is Sasha Santos is nowhere to be found when asking other employees. A woman stands behind me in line. I hear her cursing in Spanish saying she isn’t going to wait in this line. So she doesn’t. She walks to the front of the line, gestures to one of the male employee, speaks to him in Spanish and next thing I know he’s accepting her appointment ahead of any of us who stood our time in line. The line is now aggravated and everyone is yelling about how that’s not fair and this is disorganized.. all true statements. Sasha Santos finally emerges from the back somewhere. And her attitude is off putting. It’s like she’s mad at the line because she made a mistake booking all those people under the same time slot. I wait my turn to speak to her. She says when the guy is finished (with the Spanish girl who skipped the line) someone would be right with me. I say ok & turn around to speak to my girlfriend. Sasha Santos then loses her cool. “What did you say?!!” I turn around and explain I was talking to my girlfriend and not her. She then tell me she is not accepting my appointment and she will not service me. I’m not sure how that was a solution to her problem but I do know about customer service especially from the standpoint from a supervisors perspective. Sasha Santos’ attitude, lack of professionalism and lack of customer service just lost two accounts. The one my girlfriend was going to open and the one I currently have. As a supervisor it’s her job to address my concerns as a client and to talk to and treat me with respect. THATS THE BARE MINIMUM AND THEY COULDNT EVEN DO THAT!

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