Citi E Main St, Bay Shore, New York

Citi Reviews

3.3 stars based on 14 reviews

Featured Comments:

• B

  Beth Spierer

  4.0

  Although the "1-800 number" told me that the branch close to me would have tellers available, they were wrong and the branch was closed. I bank at a few banks but could not find anything that was available on a Saturday. I went to the location at the MacArthur airport where another customer told me that the Bay Shore branch had employees working on a Saturday. I arrived, waited on line (moved fast) and explained my situation to a teller. He was not interested in assisting me and was quite short. I did not like his attitude and chose to speak with the representative at the lobby desk. I met with Fanny Mendez and she was outstanding. Fanny was patient, kind, helpful, and her main goal was to offer excellent customer service (unlike the teller that I originally met with.) A company should want people to brag about them and I am comfortable bragging about Fanny. She should train people on how to treat the clients that bank with you. She spent so much time with me and although I could not take care of what I intended to (no fault of hers,) I am glad to have met her and worked with her. I believe in providing both negative and positive reviews and I would have given a "5" but the teller had a poor approach to customer service. Thank you, Fanny. I hope you all stay safe and healthy.

• M

  Mike Johnson

  1.0

  They stole a family members. 50k check and have no idea where it os ...Bunch of clowns in this branch ....Citibank ... Destroying families one by one

• D

  Dominique Mitchell

  1.0

  Went into this bank today to withdraw money and was racially profiled.The teller asked me was I using my card (insinuating I was using someone else card). As a black woman it’s very disrespectful to be asked that especially when you work hard for your money. Even if he felt like I was using someone else’s card he could have just asked me for my ID which he did not do.

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