Citizens Bank Northern Blvd, Queens, New York

Citizens Bank Reviews

3.7 stars based on 18 reviews

Featured Comments:

• n

  natasha agarwala

  5.0

  I usually go to the branch in Long Island but for some reason I stopped here to take care of some of my needs and oh boy! Priya the banker is exceptionally good , very attentive and she understood in a minute what I was looking for and helped me solve my concern right away, the way she explained everything to me about the product was great and You should have more knowledgeable and professional employees like her.

• j

  j. g.c.

  1.0

  this rating was given to HSBC not citizens bank.

• S

  Stella Chow

  1.0

  I've been trying to close my account for over 6 weeks. I've been with HSBC for nearly 20 years and made an intentional decision to not continue with Citizens. It's been a nightmare trying to close this account. Getting wrong information, passed along to wrong "departments", saying I still owe money. I've changed my accounts so that nothing should be debiting from the Citizens account. I can't believe I am still struggling with this. I think a customer when this bank first opened in 1828, would have had an easier time closing an account than a person in the modern day of 2022. How can a bank in 2022 be so difficult?! I tried to avoid leaving public reviews on social media. But I've been on the phone for an hour being passed along because I was given wrong information that I had closed my checking account back in March. Because it was not closed properly, things were overdrafted. I was told I can only close an the ODP via phone. Wrong again. Someone from Corporate please contact me directly so this can be resolved. I hate doing this. But I am a person that has spent too much time doing this.

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