Citizens Bank Boardman Poland Rd, Boardman, Ohio

Citizens Bank Reviews

3.9 stars based on 8 reviews

Featured Comments:

• G

  Gentle Giant

  5.0

  I became a member back 2005 when CharterOne was in charge ,Citizen took over and customer service still #onpoint !

• M

  Morphine Trip

  2.0

  New to this bank. New to having a bank account. Overall I have no problem with the works at the bank itself. Customer service on the other hand need to do a better job. The guy that I talked to wasn't nice at all. I only has two questions about my account. If it bothers you to receive a call in the section of the job you work for, go work somewhere else.

• J

  Jessica The Housewife Historian

  1.0

  If you Are trying to get a mortgage, loan, or home equity line of credit this is not the institution for you. Unless you have all the free time in the world to jump hoops, and you are not working with a time frame!!! The branch manager in Boardman is very kind, helpful, and professional. She is the only reason that I had decided to work with Citizens. Sadly, what she deems as acceptable doesn’t matter bc the loan processors and the underwriters make that decision. There were several items of documentation that she approved, and explained would satisfy Citizens Request, and they didn’t. I had to go else where.It put me dramatically behind on the renovations of our home and left me greatly disappointed in Citizens. Another gentleman’s google review about his extensive unsuccessful loan application should have been a red flag but I dismissed it!!! Don’t be like me and lie to yourself thinking your loan is going to be the exception!!!!! I have since started working with another Financial institution. I am thankful for their expedited services. Once I have gotten all settled in with my HELOC, I will move both my checking and savings.I have been banking there for over 5 years

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