Citizens Bank Hancock St, Quincy, Massachusetts

Citizens Bank Reviews

3.7 stars based on 13 reviews

Featured Comments:

• S

  Susan Bilder

  5.0

  Fernanda was very helpful & pleasant to work with. Lots of parking & not at all busy on a Saturday morning.

• M

  Meagan Mai

  1.0

  This branch’s manager is super rude to my husband when he called in to ask wiring the money. Not only she was unhelpful, rude, incompetent to be a manager, but also was racial discriminating my husband. She literally hung up on him in the middle of the call. I do not understand how this corporation can hire such unprofessional people like her as a manager. I work in a customer service devision too but I would never found myself hearing absolutely absurd conversation like that ever. Recommending people coming to this branch? Definitely NOT

• L

  LT HU

  1.0

  Never have i ever got racially profiled not by the clerks, but the manager herself. I was trying to do wire transaction to Canada and i went to one before i visited this branch because they did not help me at all. I was hopeful this branch would helped me but no. At first, a gentleman greeted me told me that the staff who can do it was on vacation until one week later, then i asked if he can help me make appointment then but he said no and make sure to call ahead before walking it the day they can do it, which is today June 28th 2022. But during the conversation i can feel i was being look down of due to my race as Asian because other non-Asian client got treated with utmost respect while i was treated differently. What happened was I called and asked if i could walked but they told me i have to make appointment for next week and i was got mad because i was trying to do that for 3-4 weeks from one branch to a different one. Then i pushed them to help me to resolve this today. I got a call back from the manager herself and guess what, her tone is so disrespectful and not listened to my side of the story at all. She suggested some solutions and i have no options except followed it and after that i asked if i could speak to someone above her to get this resolve and she just talk all over me until i asked her name then she has the AUDACITY to HANG UP on me, a client who has been banking with them for 7 years. It is really absurd.

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