Citizens Bank N Main St, Andover, Massachusetts

Citizens Bank Reviews

2.1 stars based on 5 reviews

Featured Comments:

• B

  Brooke LaPointe

  5.0

  Steven Francisco was professional, courteous, and knowledgeable. He helped me open my student banking account from beginning to end. He helped from creating my account to even making sure my deposit worked at the ATM machine. I would 100% recommend his service!

• E

  Eva T

  1.0

  Worsted bank I ever experienced. The manager Elizabeth Lewis is rude not solve the problem. Every single word she said is not trustable. I just closed my business and go to another bank

• J

  Jenny Dunn

  1.0

  WORST EXPERIENCE OF MY ENTIRE LIFE AND I WILL BE SWITCHING BANKS!! I received my federal taxes and I needed to take a decent amount out to pay car payments. Obviously, an ATM will not let you take out $4,000 so I went to a branch on my way home from visiting my brother. Now, I live in New Hampshire and my brother lives in Massachusetts but I do visit him often or my other family members in Massachusetts so I have used my card many times, for multiple different purchases and withdrawals in both states without any red flags coming up. Well, I made the HUGE mistake of stopping at this lovely branch. I walked in and presented both my license and my bank card and told the teller I needed to withdraw $4,000 out of my account. Well, somehow the manager, Elizabeth, got involved. Told her the same thing. All of a sudden, the computers are running slow and Elizabeth keeps going back into the office and coming back out. After waiting 5 minutes, in comes 2 police officers and Elizabeth runs out to talk to them. After talking to her, they come up to me and ask me if I know why they are there. Uhh, no, I do not. Apparently, Elizabeth called the cops and told them I was committing fraud on an account that doesn’t exist. There ended up being 4 cops inside, detaining me and 3 cops outside, surrounding my boyfriend’s car. About 15 minutes after the cops show up, 2 detectives show up. I waited over an hour for a detective to pull one of my utility bills to match up my phone number to be able to identify me because my license wasn’t enough to identify me. This seems like I’m not the first one to experience a bad situation with Elizabeth and I hope people think twice about coming to this branch until she is replaced.

More reviews (2)