Citizens Bank Minnesota Kenrick Ave, Lakeville, Minnesota

Citizens Bank Minnesota Reviews

4.7 stars based on 10 reviews

Featured Comments:

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  cayla schluter

  5.0

  I love Citizens because they still have the small town bank feel with good product options. I have done numerous refinances and purchases of my investment properties & their rates & fees easily beat the competitors at the time. Also, there is something special when you call or go in for a banking need & you recognize the same faces there to help you! My kids love the Santa Claus event in December!

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  Response from the owner

  Thank you for your review and kind words! We're so happy we could help you with all of your financial needs and we value you as a loyal client. We're glad your children enjoyed our Santa event as well, it was so much fun to have him back in our lobby again this year and see all the excited kids!

• J

  Jesse Merk

  5.0

  After reaching out to about six different banks/credit unions in the MPLS area I landed on working with Citizen's for investment property financing. I was impressed from the beginning. My point of contact was Kyle Potswald, for a refinance and had a very wonderful experience. The communication was immediate and clear. Kyle answered all of my questions in a matter of minutes and was available at all hours when I needed any clarity. Because of their quick actions we were able to move up the closing date to hit my 2020 target. Much appreciated and will definitely be working with Citizen's for any future commercial and/or personal banking needs that arise. Thanks!

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  Response from the owner

  Thank you for your wonderful review! We always strive to deliver the 'Ultimate Experience' and it sounds like Kyle definitely did that. Please let us know if we can help you with any future financial needs!

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  Phil Jahn

  1.0

  Truly a disappointment. I sought out this institution for a home refi because of the low offering rate. I submitted the online app which it turns out was an utter waste of time because the folks processing the loan can’t see the data. In the course of 4+ months I had to send multiple copies of the same forms, communication back and forth was dismal throughout the process. When we finally reached closing, I the customer, had to call my current mortgage company to get the pay offs despite being told they had open lines of communications with the current lender. I showed up to closing that had been pushed back unbeknownst to us. We eventually signed paperwork only to find out Citizens had not sent over all the docs so we had to make more arrangements to finalize. One would think if you spent 10k in closing costs that the customer wouldn’t have to hand-hold to this extent. All said and done, no apologies, no ‘thanks for you business’ - really not a way to do business in any form.

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