Coastal Credit Union Shannon Rd, Durham, North Carolina

Coastal Credit Union Reviews

4.0 stars based on 14 reviews

Featured Comments:

• Q

  Quinn Mills

  5.0

  Wonderful! I'm new to auto loans and felt very anxious about the process, but the staff here educated me and put me at ease! I was able to open an account in about 30 minutes as opposed to several business days online. Veronica was friendly, informative, and extremely helpful! I was very confused about the process of buying a car with a loan, but she walked me through it step-by-step and I'm very grateful! I'm excited to have an account with people who care.

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  Response from the owner

  Thank you for the kind words Quinn! We're so happy to hear that Veronica was able to help answer your questions and make the process of getting an auto loan less stressful. We appreciate your feedback and thank you for being a member of Coastal.

• L

  LJ Arledge

  1.0

  Friendly customer service, but no actual service! I was looking for a credit union service center to access funds from a long distance credit after 5pm on a Friday. A quick Google search led me to Coastal Credit Union. I called the toll free number listed and was reassured that the location listed could help me and was open until 7pm. The representative confirmed that my credit union was a part of the Co-op network and I could withdraw funds. I arrived at 5:35pm, after the branch closed, but I had been reassured that the “PTM” was open until 7pm. After driving around the building a couple of times, I parked and followed other customers up to the building entrance. There was a sign directing customers to two other locations that had a drive up teller until 7pm. I drove to the first location and waited in the drive through line. When it was my turn, the “PTM” never connected me to a teller. I called the customer service number listed on the side and once again reached a very helpful person who explained that they were having connectivity issues and she reset the machine. After waiting for it to shut down and reboot, it still did not connect me to an actual teller. So I drove 10 miles away to the next location. Once again there was a line of cars waiting. When it was my turn, the ATM screen didn’t off the option of speaking with a live teller. Other potential customers were equally frustrated. I drove around to the second machine, waited, and nothing. I drove towards the building were customers were again waiting to access the lobby ATM. Then I noticed the screen change on the drive up “PTM” and decided to try again. Finally a teller appeared on the screen. I told him what I needed and scanned my ID. When he asked me to enter my account number, I repeated that I needed to access a Co-op branch. I gave him the name, then waited. After a few minutes, he explained that I could not withdraw any funds after all. Apparently this Co-op only works in one direction! I could not deposit or withdraw funds from my credit union at all. The teller was very apologetic as I explained that I was told I could do this when I first called the toll fee number over an hour before! Ridiculous! But they were all very nice in providing no service at all!

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  Response from the owner

  Hi Lindsey, We are sorry to hear about this. We would like to look into this situation further as we are always striving to improve. Will you please give us a call at 919-420-8000 to discuss further? Thank you for sharing your feedback with us and we hope to turn your experience with us into a 5-star rating in the future.

• M

  Marketta Long

  5.0

  I've never had a bad experience. Everyone has always been helpful in making sure I understand all of my options. I've set up accounts for me and my daughter. You guys are doing a great job.

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  Response from the owner

  Thank you so much for your 5-star review and positive feedback! We greatly appreciate it. Please do not hesitate to let us know if there's anything else we can be doing for you. We truly value your memberships with us.

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