Bank of America (with Drive-thru ATM) Shannon Rd, Durham, North Carolina

Bank of America (with Drive-thru ATM) Reviews

3.3 stars based on 29 reviews

Featured Comments:

• K

  Kathleen Lenehan

  5.0

  Staff are friendly, helpful, and knowledgeable. What I especially like is if someone doesn't know the answer to my question they are very willing to check with another person rather than risk giving me an incorrect answer.

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  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^rosie

• J

  Jesse Summers

  1.0

  I have a safe deposit box here, but they closed this branch, so now I can’t get access to it. There’s an email address that no one responds to and a phone number that no one answers. I can’t get my stuff. I’m dumbfounded. Edit: in response to this review, I heard from B of A, who told me to tweet at them for help, and, eventually that worked. I mean, it worked in the sense that I finally got access to the box, after way too much effort. It’s still one of the worst customer service experiences I’ve ever had.

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  Response from the owner

  Hi, Jesse. We are disappointed to hear this and would like a chance to connect. Our Team apologizes for your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Joseph

• D

  D Ryan Anderson

  1.0

  We needed to access our safety deposit box to obtain the title to our car for a sale. We called to find out the location was CLOSED! No notifications. Nothing. We called and waited on hold for 15 minutes but the only thing they can do is send an email to a department that will respond in 24 hours. 48 hours later, no response. I called again, another 20 minutes, they send another email. Still no idea how we are going to access the box and contents. The buyer canceled the sale due to this issue. I am switching to a local bank that has actual customer service.

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  Response from the owner

  Hi, we apologize about your experience and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. Also, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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