Coastal Credit Union Davis Dr, Cary, North Carolina

Coastal Credit Union Reviews

3.9 stars based on 15 reviews

Featured Comments:

• M

  Mason Colbert

  5.0

  I visited the Coastal location expecting to wait a while and Phil immediately approached me and asked what I needed help with! I told him and he had me on my way back home within 10 minutes! Thank you very much Phil and I greatly appreciate your quick and professional assistance!

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  Response from the owner

  Hi Mason, thank you for your 5-star review! We are so glad to hear that Phil was able to help you so quickly and efficiently. Please don't hesitate to let us know if there's anything else we can do for you. We value your membership with Coastal!

• m

  michael phipps

  4.0

  I just refinance my house through Coastal Stan Hannen was my mortgage loan officer, he was excellent he did a great job very informative patient supportive and give good advice great guy to work with.

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  Response from the owner

  Hi Michael, thank you for your positive review! We are glad to hear that Stan was able to help you through this process. Please don't hesitate to let us know how we can provide you with a 5-star experience next time. We value your membership!

• T

  Teyondra Hall

  1.0

  The office closes at 5:30, and we came in today at 5pm. Robert greeted us by immediately complaining about how busy they’d been all day, and that he didn’t get why everyone was coming in (as if we weren’t one of those customers…awkward but ok) We told him what we needed, and he said “you should just do it online” and rolled his eyes. We responded saying we were already there, and didn’t mind waiting. He responds rudely “We’ll see what we can do.” At 5:30 Robert locked the doors, and said nothing to us. Several minutes later he walks over (at this point we’d been waiting 40 minutes at least) and says “I don’t know what to tell you guys. You should just go online like I said to begin with, and it’s not like you were getting an answer today anyways, and I have an alarm company that is going to be calling me any minute because it’s after closing.” That whole comment was so unprofessional. Also, mind you there were still customers in a room with an employee so the alarm comment being directed at us made no sense. But are you kidding me?! We’ve waited all that time and that’s what you have to say to us? Not even an apology, an offer to make an appointment, nothing. As we were leaving he just stood at the door, and stared at us- the doors were locked so we couldn’t open them the regular way. Instead of him opening the door for us, or even telling us how he just stared until we told him you locked the doors how do we get out? Needless to say this was a terrible experience. We have our checking, savings, and car loans through Coastal and after this experience will be most likely switching banks.

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  Response from the owner

  Hi Teyondra, we're really sorry to hear that you had this experience. We strive to give all members a 5-star experience with each interaction. We will share your review with our member support team and have someone contact you directly to try and make this right. Thank you for bringing this to our attention. You are a valued member of Coastal and we hope to keep you as a member.

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