Coastal Credit Union Timber Dr, Garner, North Carolina

Coastal Credit Union Reviews

3.3 stars based on 28 reviews

Featured Comments:

• J

  Joseph Mann

  5.0

  Went in because I had an issue with a credit card that I was approved for and could not reach anyone from the Digital Applications Support Team. My issue was solved in less than 10 minutes and now I just have to wait for the card to come in. Great job, will be coming in for any issues going forward!

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  Response from the owner

  Hi Joseph, thank you for your 5-star review. We are so glad to hear that your issue was resolved in a timely manner. We value your membership with Coastal!

• M

  Martha Wilton

  3.0

  Currently on the phone on hold hoping SOMEONE at this credit union finds my money. I've only been with this credit union for about a month because I just moved here from out of state and I prefer utilizing local businesses. I went to the Garner location to deposit cash but had no idea that NOWHERE are there actual people at a teller to give cash to. First, I have to use a machine that connects me with a person in some other location. This person tells me that the machine can only take 30 bills at a time so my cash deposit is split into thirds. Then after I send the second set of bills through the machine, something goes wrong and I lose the person I was talking to. Mind you, I deposited cash, yet because THEIR system lost me before the transaction was done, I didn't have a receipt. Then, when I got someone on this machine again, I complete my last third of my money sending it through the machine because they tell me that shortly they will have my other money deposited correctly. Eventually they tell me they have it corrected and posted to my account. I go to the one person at a desk in that location and he prints me out a little statement and yes, it shows my deposit. I leave thinking everything is OK. Imagine my surprise just now when I login finally (app wasn't working earlier) and my money is GONE AGAIN!. The person on the phone assures me that it will be fixed tonight. I'm not so sure. If this issue is fixed and stays fixed for awhile, I will change my review. However, I will be finding another bank for sure because this experience has been horrible. Edit: The credit union did fix my account that night and I have had no other issues directly with my account. I still do NOT like that there are no actual tellers at the location.

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  Response from the owner

  Hi Martha, we appreciate your feedback. Thank you for bringing this to our attention and we sincerely apologize for the issues you’ve been experiencing. We take member feedback very seriously and appreciate your membership. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• S

  Sheri Hetherington

  1.0

  Only a month and trying to make a car payment and issues already. I don’t have time to go to a branch and this is a issue for me. Now going to have to be late for my job cause your app doesn’t work. Get with it. No I will NOT change my one star review.

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  Response from the owner

  Hi Sheri, we're sorry to hear about this. Will you please send us a secure message through your digital banking portal and let us know the issue you are facing with the app? You can also call us at 919-420-8000. We value your membership and want to make this right. Thank you.

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