Commerce Bank St Charles Rock Rd, St Ann, Missouri

Commerce Bank Reviews

2.0 stars based on 24 reviews

Featured Comments:

• D

  Deborah

  5.0

  This review is for Demond at the St Ann branch. He is such a personable sweet person who always always goes the extra mile for my 90 year old parents. He doesn't do this for the job...he's just that way. Case and point, when my father passed away recently, he came to the funeral to say goodbye.

• J

  John Gannon

  1.0

  My card was put on hold when my wife tried to use it to send her sister in France money for her birthday. They didn't call me or anything. I had to find out at checkout at the grocery store. I called them, they answered in 2 minutes, told me I had a hold on my card, then put me on hold for 30 MINTUTES. After 15 embarrassing and anxious minutes I left the store and my cart full of groceries and drove home in time to wait another 10 minutes on hold. Finally I got through to someone who clearly had English as their second language and they were able to release my card. Utterly terrible customer service.

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  Response from the owner

  We are so sorry to hear about your experience John. If you would like to speak with someone regarding this, please contact us at 855-659-1656 or email [email protected]. Thank you.

• P

  Porsche Reeves

  1.0

  I deposited money into that ATM, and it was suppose to be available next business day, however it was not. when i went up to the st. ann branch for whatever reason I was not allowed in, even though other locations allow people into the bank. the manger didn't release the hold on my account and then closed my account after i said i wanted to file a complaint. I been banking with them for two years now, and the first time i make a complaint my account is closed. needless to say, i will never go back to them. Ever! good luck to anyone who banks with commerce. update: due to the manger closing my account everything that was pending didnt get paid, it took away my pending cash deposits, and on top of all that my money disappeared. i had to go to another branch to resolve this matter and it took 2 hours. i urge anyone who see this review to please think twice about having commerce bank handle your money.

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  Response from the owner

  Hi Porsche, We are sorry to hear about your experience. . If you would like to speak with someone regarding your experience, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

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