Commerce Bank Iowa St, Lawrence, Kansas

Commerce Bank Reviews

3.8 stars based on 11 reviews

Featured Comments:

• R

  Renee Babin

  5.0

  I was recently the victim of fraud with my Commerce debit card. Somehow my Discover credit card was also involved. Some of the issues could be taken care of over the phone (it was the weekend when this happened), but others could not. I wasn't satisfied with the customer service I received from the Commerce representatives on the phone so I went to this branch because the manager, Christian, has been very helpful in the past. He spent over an hour and a half trying to help me untangle the mess caused by these fraudsters. He was patient as I explained my story and asked good questions for better understanding. When I left the branch I felt confident that the issue was resolved. Christian even sent an email later that day to follow up. When it turned out that two days later I was still locked out of my online banking, and I once again received poor customer service by calling the Commerce help line, I returned to this branch and Marilyn, assistant branch manager, was able to help with another issue. That still didn't resolve the issue so I had to return to the bank and this time Christian was able to finally resolve the issue. While I am generally not satisfied with the customer service when I call the help lines at Commerce, I am 100% satisfied with the managers at this branch. Five stars (and more) to my local branch managers. They know how to do customer service right.

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  Response from the owner

  We're happy to hear you've received great customer service at this location in Lawrence. We'll be sure to pass along your compliments to Christian, Marilyn and the team. Take care!

• E

  EssCee Kay

  5.0

  We are always greeted promptly whether in the "drive through" line or in the lobby. The facility is clean, nicely landscaped (giving us confidence in the business!) and our financial needs are efficiently met either on-line or in person. Associates are courteous and professional. A good choice for banking in Lawrence!

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  Response from the owner

  Thank you for the review - we appreciate you!

• B

  Brandon's Drone Blue Sky (Bub)

  5.0

  So nice! Excellent! Enjoyable experience! 😉

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  Response from the owner

  Great to hear, thanks!

More reviews (8)