Commerce Bank E Battlefield Rd, Springfield, Missouri

Commerce Bank Reviews

3.3 stars based on 10 reviews

Featured Comments:

• S

  Sherry Stewart

  5.0

  5 Stars...Commerce has the best service...Polite and Courteous Always

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  Response from the owner

  Thank you for the five stars Sherry! We appreciate you!

• I

  Ian O'Dell

  2.0

  Commerce bank has great in person customer service, but their call center is atrocious. It takes about an hour to get them on the phone every single time. They really need to take a hard look at their call center and make some significant changes. I've had about enough at this point. Don't put your money in this bank if over the phone customer service is important to you.

• a

  adam lanter

  1.0

  Short version: this branch is the brick and mortar version of the Nigerian prince in your email inbox and you should avoid them. Long version: they will disregard your instructions and lock you out of your accounts as a result despite warning them twice 2 months before and 1 month before. Then after being locked out of your accounts for almost a week you can get ‘help’ from someone like Becca with the desk. But she doesn’t actually want to help, she would rather be confrontational and act like she’s saving you while giving you attitude and talking down to the customer for mistakes the bank committed. They also don’t have a manager according to her either, until she found out when I had to be at work, then the manager just couldn’t be available while I was there. But it is now Thursday and I have not gotten a call back from their manager, so maybe she really wasn’t lying! Their student credit cards also won’t work over 50% of the time at places the card holder gets cashback at if you have a checking account on the same bank account. It’s taken 3.5 years for this branch to get this far to understanding the problem and there is no solution in sight either according to this branch.

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  Response from the owner

  We are sorry to hear you feel this way Adam. If you would like to speak with someone regarding this, please contact us at 855-659-1656 or email [email protected]. Thank you.

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