Commerce Bank Nall Ave, Leawood, Kansas

Commerce Bank Reviews

3.8 stars based on 11 reviews

Featured Comments:

• K

  Kyle Critchfield

  5.0

  I just wanted to say Dustin was the teller who helped me on 12/15/21. His customer service was exceptional as well as his understanding. I was frustrated but he didn’t let that bother him, remained humble and helped me despite my attitude. Thanks Dustin

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  Response from the owner

  Thank you for the great review Kyle! We will pass along your message to Dustin and his team. We appreciate it!

• S

  S R

  2.0

  Yes I visited the Commerce Bank, as I have been banking there for over 20yrs, I went to ATM to deposit a check. I realize I did not have a pen, so I decided to go threw the drive through.Well I sat there for at least 15 mins, there were 2 tellers their male and female. They both walked to the back, no one else was in line. So I pressed the button, still no one came out, low and behold someone pulled up right next to me, here they both comming running out they did come to my aide, but when I asked for a pen they both immediately started helping the customer next to me, never came back to me or anythibg, even after I had to press the button again. Then when they finish with the customer next to me that is when they came to me. I just left.

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  Response from the owner

  Hi S R, If you would like to speak with someone regarding your experience, please contact us at 855-659-1656 or email us at [email protected]. Thank you.

• t

  terry burks

  2.0

  First of all this is not a reflection of the person who helped me today. I deposited two check through the drive through and I received two receipts for the two acct deposits, I get down the street and look and it isn't my accts. So I go back and they were helpful and fixed it but they said they brought me up by my first middle initial and last name. They don't accept paper slips filled out with your account numbers on it. So they found me finally by my birthday. So there is someone else who has an account there with the same name as mine. Because of policy they bring you up by name and not name and account number. This has happened twice now. I am abiut ready to pull my money and go to a different bank. Again, the clerk did what she was trained to do. I can imagine if your name is John brown or John Smith and they don't check anything and throw the money in someone else's acct. Becaise the want to eliminate a paper trail. This has caused problems. Be aware and check your balance on your phone before you leave the drive through.

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  Response from the owner

  Hi Terry, We are sorry to hear about your experience and will be sure to pass along your feedback. If you would like to speak with someone regarding this, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

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