Commerce Bank East 39th St, Independence, Missouri

Commerce Bank Reviews

3.5 stars based on 17 reviews

Featured Comments:

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  Tammy Bader

  5.0

  I have been an account holder with Commerce Bank for 8 months. I had a great guy help me with opening the best account for me! I had a terrible problem with a company taking out an automatic payment over and over and over again; causing me hundreds in overdraw fees. That company denied doing so. I went to the bank honestly expecting them to say there was nothing they could do. But instead, I was treated with professionalism and compassion and the nice lady went above and beyond to solve my problem that day! She even refunded some of the overdraw fees! She got the situation taken care of and helped me out a great deal. It was so nice to be treated like a person and not a number. I have had all great service from every transaction I have had with Commerce Bank from opening my account, to making deposits and now saving me money and fixing a huge headache. I highly recommend this Bank!

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  Response from the owner

  Amazing! Thank you for sharing your experience Tammy. We are always happy to help.

• H

  Hailey Mallas

  1.0

  I’ve banked with Commerce since I started working when I was 16. They were great for the first two weeks until I downloaded their app. Their app will lie and say I have a certain amount in my account when I really don’t, I have my card set up to where it can’t be charged if there’s no money on it. So the app lies and says I have this amount of money I only spend a couple dollars out of this amount of money and i’ll wake up the next day negative in my account and than in charged with MULTIPLE over draft fee. They consistently screw up, the drive through workers are rude, once I pay off my credit card I will be closing my account with them due to the inconsistency and the amount of stress this bank causes me. I would not recommend them to anyone, I have friends who i’ve steered the opposite way of Commerce and I have a lot of friends who agree that Commerce is the worst bank you could bank with here. GO TO COMMUNITY AMERICA!!

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  Response from the owner

  Hi Hailey, We are sorry to hear about your experience. If you would like to speak with someone regarding this, please contact us at 855-659-1656 or email [email protected]. Thank you.

• B

  Brad Rogers

  1.0

  I have called 2 years in a row asking for my lien release and they have said they will send it but they never have. I have never experienced such unprofessionalism in my life!!!

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  Response from the owner

  Hi Brad, We are sorry to hear you haven't received your lien release. If you would like to speak with someone regarding your experience, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

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