Community 1st Credit Union S 2nd Ave, Washington, Iowa

Community 1st Credit Union Reviews

3.8 stars based on 10 reviews

Featured Comments:

• L

  Lyssah Van Baalen

  5.0

  EDIT: I have since worked with the bank several times - in particular with Shawna, and my experience has been excellent. I am attributing earlier troubles to either covid-related issues or short term problems. I have updated my rating to 5 stars to reflect the changes in service. My experience does not seem to mirror others, so it is possible I am just having bad luck or timing. However, I have had an extremely difficult time getting in contact with this bank regarding the affairs of my recently deceased mother. Of the several times I have tried calling the bank, I have only been able to talk to a person once, four months ago. Otherwise, I am on hold forever and when you try to leave a voice mail, as suggested by the hold information, it tells you it is full. When I did talk to someone finally, they were helpful, but did not follow-up with the actions that needed to be taken after our conversation as promised and I was left having to reinstate contact and go through it all again, which is highly frustrating - and full disclosure - I am writing this review feeling highly frustrated. Because of these things, I would not choose to make this my home bank, I want better communication and follow-up for a place I entrust with my finances. Online chat seems to be the only way you can get anything done.

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  Response from the owner

  Hi Lyssah - Thank you for your feedback. We are sorry to hear your experience at our Washington location has not been a positive one. I have forwarded your message to our Branch Manager and she will be following up with you soon. You can also give us a call at 866.360.5370 and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. Thank you! - Jessica

• S

  Sandy Farrier

  5.0

  I just love my credit union!.. All the people inside are AWESOME!!..Even while riding through the drive through on my HOT WHEELS!! LOL..LOL..

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  Response from the owner

  Hi Sandy - Thank you so much for the 5 star review. We truly appreciate your feedback. -Lindsey

• B

  Brooke Northway

  1.0

  I cancelled a check and it was spent a few days later by a person of fraud and the bank has not helped me get the money back or even given me the steps to know how to even get my money back. We waited the 90 days after it was cancelled hoping we’d get the money back and the bank just laughed and told us they can’t do anything about it. It was cancelled and the bank still allowed it to go through. This is a horrible bank and they won’t help so much for customer’s satisfaction.

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  Response from the owner

  Hi Brooke - Thank you for taking the time to leave us a review. We are sorry to hear that you didn't have a great experience at our Washington location. If you could please contact us at 866.360.5370 or email [email protected] to discuss this issue further, a C1st Representative will be happy to assist you. Thank you! - Jessica

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