Community Bank, N.A. Davis St, Scranton, Pennsylvania

Community Bank, N.A. Reviews

4.2 stars based on 4 reviews

Featured Comments:

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  Chris Lenga

  5.0

  I run several businesses and thus have accounts with many different banks. I recently started another business, NEPA Auto Services LLC, which was in need of a bank account. Now I don't know about most people, but I've been fed up with most of the other banks. Let me tell you, Community Bank was a breath of fresh air. This location is fantastic. They have helpful people and tons of locations across the areas I typically travel to. Their web banking is clean and fast. I had one small issue signing up to their web banking, called their web banking staff and within only a few minutes the issue was sorted out. Mobile app is decent and functions. Mobile deposits are great and they don't hold up your money forever. I'm in the process of closing my other bank accounts and moving them here, as frankly, I have found a suitable bank that is keeping up with the times and evolving as needed. You will be absolutely impressed with this bank if you try it.

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  Sam Reviello

  1.0

  The drive through is horrible. you will wait for hours before getting your check cashed.10 car 1 worker great job. can't wait to go there every Friday and waste an hour waiting in line.

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  Response from the owner

  Hi Sam, we are sorry to hear about your experience at our Scranton, PA branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

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  Gail Andrews

  3.0

  Not sure what to think...deposited $700 last week, called to see when my "welcome packet" would arrive, and they had trouble finding my account! On hold so long I had to hang up. Don't know my routing or account number so guess we'll see! I opened the account on line but did deposit funds at the bank in Scranton. Yikes.

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  Response from the owner

  Hi Gail, we are sorry to hear about your experience at our Scranton, PA branch and appreciate that you brought this to our attention. If you are willing to speak with a member of our senior management team about this, we’d be happy to connect you. Please reach out to us at [email protected] with your phone number and the best time to reach you. Thank you.

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