Community National Bank W Illinois Ave, Midland, Texas

Community National Bank Reviews

2.7 stars based on 7 reviews

Featured Comments:

• C

  Clayton Black

  5.0

  I have used CNB as my primary bank now for 10 years and have had a very good experience with them. I suggest finding someone there that you like and use them for customer service; that’s what I do and it works well for me.

• T

  Trista Evans

  1.0

  I’ve had an account for over a year here, nothing but problems. Today I was charged a overdraft fee for a charge they didn’t cover. I called to inquire why…. Why can you charge me $30 in overdraft but not cover the charge? Apparently they can charge a insufficient fund charge for “processing” and still decline the funds. I have no problem paying a overdraft fee if they paid a charge I didn’t have enough money for, but to charge me for something they didn’t pay for? No, you can’t have it both ways. Ridiculous, and customer service there sucks. I didn’t have any further questions about it (per bank response) I had already spoken with my branch and they completely explained how you screw people over 🤙

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  Response from the owner

  Hi Trista thank you for reaching out. We would like to address your concerns directly. Please reach out to the Branch Operations Manager, Rhonda Medellin, at 432-262-1628 and she will assist you with any concerns and answer any questions you have. Thank you.

• S

  Susan Handley

  1.0

  Charge me almost 4 dollars to use YOUR ATM. But can't make change with money from atm because I don't have an account? Well I just moved here from Oklahoma and I know what bank I won't be moving to!!!! Straight trash!!!

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  Response from the owner

  Thank you for bringing this to our attention. We strive to provide the best customer experience possible and when we fail, we use that to learn to be better. We are truly sorry you had a bad experience. Although we have procedures in place that our tellers follow, we apologize that we did not take the time to make a reasonable exception in your situation. We’d be happy to speak with you regarding any concerns you have and hopefully earn a chance to change your perception of CNB. Please call us at 432-262-1600 and speak with Rhonda Medellin, SVP/Branch Operations Manager.

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