Connex Credit Union S Broad St, Meriden, Connecticut

Connex Credit Union Reviews

2.7 stars based on 23 reviews

Featured Comments:

• J

  J.R. Tompkins

  5.0

  Online banking could use an upgrade but overall I’m very satisfied with Connex and their services and reps. Problem today is people are very impatient among this microwave society and want everything done instantly and perfectly and if not satisfied they complain instantly as well. People like that never take the time to compliment only to complain. Sad. No process or banking institution is perfect, they all have their flaws, but if your kind to them and have patience you will be treated the same in return. While not perfect I don’t feel they deserve the low rating reflected here and I appreciate their services.

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  Response from the owner

  Hi J.R. , thank you so much for taking the time to share write your review, we truly appreciate it. I'll make sure to share your feedback on Online Banking with our team. Thank you for being a Connex member!

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  Silvia Rodriguez

  1.0

  This branch is full of incompetent people. I had to go there twice to get a new card, both times I had an appointment and no one had the decency to call and prior to and advise me not to come in since the system was "down". I was there for 2 hours waiting on a card , the customer service is non existent. To shut me up, they gave me a card that is not for the type of account I have. While there someone else walked in with the same issue and complained the new card did not work. Brink was also there to pick up money and had to leave because no one knew what he was picking up, even though he was called in. I escalated this to regional management, and was advised my new card wouldn't work. I now have to wait 3 days for a new card, after 2 days wasted in a branch.

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  Response from the owner

  Hi Silvia, we're sorry to hear this. Thank you for sharing your experience as we value your membership. This feedback will be shared with our team so that we can better assist you and other members in the future.

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  Jonathan Eckman

  5.0

  George Schulz from the call center was very helpful and patient solving our problem. It was a pleasure talking to him and very informative. Thanks George for all ur help

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