Cornerstone Bank Center Depot Rd, Charlton, Massachusetts

Cornerstone Bank Reviews

2.8 stars based on 7 reviews

Featured Comments:

• b

  bryan melanson

  5.0

  Only go to the Charlton branch and everyone there is always friendly and helpful 🙂

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  Response from the owner

  Hi Bran, thanks for taking the time to review our Charlton Branch. We appreciate your feedback!

• J

  Judy T

  1.0

  Update 2/2/22: It’s been 3 days and no word from these people about my online application. Luckily, I found a new bank. I just requested to cancel my application with these people and I better get my deposit back! Don’t bank with these people. You won’t get to talk to a person in the branch nor do the call center people care about their jobs. Just look at all the other 1 star reviews for this place and their other locations, it speaks for itself. Oh and don’t buy their fake responses either they are not genuine they just want to make it look like they care, but they don’t! 1/31/22: I submitted an application on line and it is still not “reviewed” because there are a lot applications in front of me. Ridiculous how many people do they have working that they can’t even get an application reviewed. I’ve dealt with other banks who get applications reviewed way quicker than these people. It should not take over 24 hours to review an application! If your company responds back with call our customer service department, don’t bother because that’s who I’ve been dealing with this whole time. They are of no help!

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  Response from the owner

  Thank you for sharing your feedback on your experience with our application process. Due to uptick in fraud and in order to protect customers and complete our due diligence, new applications can take 24 hours for our teams to review. Please let us know if you have any additional questions. We appreciate the opportunity to help you with your financial goals.

• J

  Jessica Thibodeau

  1.0

  My boyfriend and I deposited our checks and the woman put his check into my account and my check into his account. The last time we went there we were questioned on the legitimacy of our paychecks. This place is ridiculous and full of people who have no idea what they are doing.

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  Response from the owner

  Hi Jessica, thank you for bringing our attention to your recent experience at our branch and thank you for your understanding when we called you to discuss the correction. We apologize for any inconvenience this may have caused. If you would like to discuss this further, please call us at 800-939-9103.

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