Cornerstone Credit Union W 3rd St, Sterling, Illinois

Cornerstone Credit Union Reviews

1.8 stars based on 15 reviews

Featured Comments:

• M

  M.G. Mays

  5.0

  You need have you met ney here, good Credit Union and People

• A

  Amie Topp

  1.0

  Update: a month ago I posted about the lobby being closed (see below). Well it’s still closed, I even submitted a picture of a guy without a car having to walk up to the drive thru to do his banking. For the last year the lobby has remained closed even though all the other banks have opened theirs. 2x now we have come and the sign said that the lobby was open but the door remained locked and the lobby closed. Once our loan is paid off we will no longer be using this credit union.

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  Response from the owner

  Hi Amie, Someone will call you regarding your message as we have been open since the beginning of August. Cornerstone strives to provide our members with the best service possible. We are sorry you are disappointed with your experience.

• M

  Marshall Doane

  1.0

  I've had an auto loan here for years. Wanted to borrow 2k, and my credit isn't the greatest but its not horrible so I get it whatever... Pretty much wasted an entire week not hearing back from anyone about anything and just trying to find out if they'll give me a loan or not after giving them all my credit info they needed and the still wouldn't reach back out to let me know. Had to call them myself and leave messages just to get to my loan officers phone line, to then leave another message with them giving them my email for more info, didn't hear back for 2 more days despite emailing, eventually I just called them again before close just to find out I was declined overall. But then they had told me about another option I could do for 1500 that they were confident I would get, so I had them look into it, then another day later they told me I'm only approved for 800 if I switch my direct deposit to their bank instead of my own and also refinance my car on top of that. I asked in an email if there was anything I could do and they want me to call them to discuss further options... So yeah. No thanks. Giant waste of time for not a lot of money. I then called my actual bank, they called back in 2 hours and I was approved same day full amount. Once my car is paid off here I'll be out. So much for credit unions being better.

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  Response from the owner

  We apologize that you did not receive the level of service we strive to provide. As a member-owned cooperative, our goal is to provide exceptional service to our members and neighbors. Your feedback has been shared with the branch manager.

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