CountryPlace Mortgage Nature Walk Pkwy, St. Augustine, Florida

CountryPlace Mortgage Reviews

3.0 stars based on 22 reviews

Featured Comments:

• H

  Henry Raines

  5.0

  Daniel Kowal promptly returned my call after I inquired about a home loan. I was looking for a loan on a modular home in a land co-op. Even though he didn't have a product he still suggested three other lenders that could help me. Service above the norm that helped me with my question! I am glad I made the call.

• L

  Lon D

  1.0

  Terrible place and people to deal with. Very slow process in everything they do. Call then wait 72 hours and have to call back to get a response. Quick to take your money and charge you interest but when they owe you money good luck ever receiving it.

• C

  C F

  1.0

  I was going to wait to leave a review on Google, Yelp, BBB but I decided I'm tired of waiting and maybe it being posted they'd move faster. So here it is. This process started the end of Feb 2021, Lonn Anderson started off very friendly and responsive on getting me my Preapproval for my home, He answered all my questions and concerns. Fast forward about 3 weeks, we figured out the home we wanted and all the "fun" can start. We found out Lonn, doesn't like to reply to emails, calls or texts. You have to send the same email 3-4 times before he responds with a generic response, he sent me a response on lumber prices going up 3 times even though the builder stated I am not effected by it, which he knew. Then the appraisal company they used took 4 weeks, typically its about 2 weeks. When we got the appraisal it was "broken" they had to reorder and it would take 30 days, I shut that down and complained enough and got it in roughly 2 days. I had to beg and plead for WEEKS, literal weeks to get my Closing Disclosure, emails sent every day, multiple times a day with no one replyin back. I was told by Lonn and his boss Dan, they are busy closing other loans? Why can't you close mine, I've asked 20+ times with no good response yet besides everyone is buying a house? Lastly, My Final CD was signed 9 days ago and no one can tell me when my closing date is. Hopefully someone at CountryPlace see's this and will get their "back office" as they keep saying in emails, to actually send my stuff to the title company so I can close and move on.

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