CoVantage Credit Union S 1st Ave, Wausau, Wisconsin

CoVantage Credit Union Reviews

3.8 stars based on 19 reviews

Featured Comments:

• P

  Phillip Michael

  5.0

  I like it very much They help with a lot of things

• I

  Isabel Krolow

  1.0

  I have been a member of covantage since I was 13, I really had no problems until I started having issues with my debit card. Anytime I purchase 3 or more transactions at once, they call it fraud and cancel my card without any warning. So, then I try my card and to my surprise its been blocked! Which is obviously pretty frustrating. Not even to mention that I don't know if I have ever spoken to a person on their phones. I always try to call earlier in the morning 9:00 AM- 10:00 AM to try and avoid long hold times, let I still end up having to physically go into the bank EVERY. SIGNLE. TIME. and have to get a new card. It's incredibly frustrating when you live in a different city as well and have to have your card mailed to you and they say it will take "10-12 days" and it actually comes in 1 full month. I used to LOVE covantage, I always told people about how kind and helpful they were. However, within the past 3 or so years, they have become incredibly unhelpful. I do not want to have to worry about my debit card being blocked without me even knowing after going on a small shopping spree and then not being able to access my funds because they do not want to properly follow through with their job.

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  Response from the owner

  We're sorry to hear that our service did not live up to your expectations. We'd be happy to discuss this experience with you if you'd like to give us a call at 800-398-2667.

• P

  Penny GUmz

  1.0

  I am extremely unsatisfied with CoVantage. I had a credit card with them for a few years now. However, recently they closed my account without any sort of notice. The reason being that I never activated a new card which I had lost and just never got around to reporting that I needed a new one. A notice that my account would be closed had I not activated my new card would have been nice. I contacted customer service and they were snarky and only said that I would have to reapply for a new credit card. I took my business to Royal Credit Union and will more than likely be transferring my auto loan that is through CoVantage as well.

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