Cox-Needham Funeral Home W Main St, Pilot Mountain, North Carolina

Cox-Needham Funeral Home Reviews

3.5 stars based on 13 reviews

Featured Comments:

• P

  Phyllis Harbour

  5.0

  VERY GOOD PEOPLE TO DEAL WITH HELPED ME OUT A LOT WHEN STEVE HAUSER DIED

• C

  C. Trail

  1.0

  Office staff is wonderful; however, the funeral director was very disrespectful. During the arrangements, all he worried about was how fast he could get us in and out. He had no compassion at all. I would not recommend this funeral home to anyone.

• S

  Stephanie Boothe

  1.0

  I wish I could give this place 0 stars. Worst experience of our entire families life during an unexpected passing. Our family have used their service for over 75 years and will not be returning. In all honesty I have waited to post this for some of the anger and hurt to settle. I feel as a community member I need to share the experience of mine and my sister with Cox and Needham funeral home. During the whole funeral planning process we were hounded for payment before the service even after supplying them with signed documentation and policy numbers for life insurance to be used for her service. The funeral director, Steve Snow, went as far as to call 45 minutes before the last time we would see our mom and the start of the service to state if we did not bring the all money before the service it would simply not be held. I’ve never been so hurt in my entire life. I imagine we were singled out due to our young age. Fortunately, my mom always told me to save for a rainy day and paying for her service out of pocket was not an issue. It is sad we were forced to do that as she had policies in place to prevent this, but Cox and Needham did not do their job on ensuring the payment and forcing us to instead deal with the ramification of their decisions not to have any professionalism. I caution any and everyone dealing with death of a loved one to avoid this funeral home as to them it is not about the loss, but the money. In reality, death should teach you one principle all the money in the world will never save you from death or bring back a loved one. This funeral home is heartless and provided our family with no peace. They did not even have the decency to provide us with pamphlets that held the correct name and dates of the service. Please avoid this place if you would like to feel any version of peace in the event of someone passing. People should know the truth before using this funeral home service.

More reviews (10)