Credit Union of Colorado Bodo Dr, Durango, Colorado

Credit Union of Colorado Reviews

3.0 stars based on 19 reviews

Featured Comments:

• S

  Sydney Melson

  5.0

  I've had nothing but positive experiences with CUofCO. Yes they don't provide a local phone number, and yes the wait to reach someone in Denver takes a long time, but their mobile app allows you to text someone through Zendesk. Anyone you talk to through Zendesk can resolve your problems the same as if you called someone. I also have an auto loan through them, it was a very straightforward process.

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  Response from the owner

  Hi Sydney, thank you for taking the time to write this review. We offer many different solutions under customer service in order to meet our members where they are. Whether it's through our member experience contact call center, digital banking, website member solution center, chat, or telephone self-service, we aim to provide help to our members.

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  Joe Callantine

  2.0

  The only credit union in town. They do not do co-op withdraws inside. The ATM was being "balanced" after which, i was toldi could make a withdraw. After 20 minutes of waiting the service person leaves and now the ATM is totally broken.

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  Response from the owner

  Joe, we are sorry to read about this experience. Credit Union of Colorado members have access to CO-OP Network and MoneyPass – two surcharge-free ATM networks with over 62,000 ATMs throughout the United States and Canada for use with your Credit Union of Colorado debit card. Locations can be found here: https://www.cuofco.org/locations

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  Eric Pierson

  2.0

  I, too, wish they offered a local number, like they always did before the CU of CO buyout. I'm 32nd in line to speak to someone on the phone - it would be quicker to drive to my branch to simply ask my question. C'mon CU of CO - calling thru Denver to be put on hold for 30+ minutes just doesn't cut it. Be responsive to your Durango customers and provide a local number.

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  Response from the owner

  Eric, thank you for your comments. We reviewed the call and found that Steve was able to assist you with your question. When you don’t have time to wait on hold, you have a few options. You are welcome to connect with individual employees directly through the phone name directory. You can also chat with us through our website or schedule a call back at a time that is more convenient for you. Credit Union of Colorado provides service to our members regardless of location through these various channels, and members have many choices on how they prefer to do business with us.

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