Credit Union of Colorado, Central Denver Logan St, Denver, Colorado

Credit Union of Colorado, Central Denver Reviews

3.3 stars based on 71 reviews

Featured Comments:

• R

  Russell Hayden

  5.0

  I have been a member for over 12 years. There are compromises with some of the bells and whistles that come with some Fintech institutions, but CUofCO offers great products, relationships and service not found anywhere else. If you’re looking for a long term financial relationship, this is the place to go. I haven’t lived in Colorado for years, but still keep the CU as my primary banking relationship. If you want high fees and gotchas just to save a few minutes/hours for a decision, then go to a Fintech or big bank.

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  Response from the owner

  Thank you for this review. We appreciate your loyal membership and look forward to serving you for many years to come.

• M

  Matthew Law

  1.0

  Underwriter department is worthless and so is management at the branch. I recommend you have your credit score and go to a real lender.

• F

  Frank Prorock

  1.0

  When this institute was known as Colorado State Employees Credit Union it was great: actual People answered the phone, you could use your debit or credit card without fear of getting it locked-out. There was actual customer service, because I felt the employees actually cared about the clients. With the name change the first thing that went right out the window was customer service. There is a phone menu that has you waiting for up to a half hour before any will get to you. The Visa debit / credit service that they use you can only get, if you’re lucky are people who speak broken-English and will not get you to a representative in the United States. Your debit/credit card gets put on hold for you using it to purchase goods and services. They (CUofCO) call it fraud protection; I call it a major pain in the @ss. I cannot and will not recommend this financial institution to anyone. If you know of a credit Union or bank that treats the customer like they used to treat customers in the 1970’s, 80’s and 90’s let me know. I’m ready to bail.

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  Response from the owner

  Frank, we appreciate your feedback and are sorry to read that you are not satisfied with the service you've received. Our aim has been to provide the best customer service as well as self-service solutions for our members in terms of where they are at, whether that be online, in a branch, on the phone, on their mobile device, or within digital banking. One of our core values is to identify and provide solutions our members can trust. That remains true to this day. In addition, we strive to make decisions on services in the best interest of our current and future membership. Please don't hesitate to reach out to us to continue this dialog. We appreciate your membership and hope to continue to serve you.

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